Travel troubles (2)

Well, surgery is booked. So trip is definitely off - or should I say delayed for one year.

Today was spent cancelling a couple of accommodation bookings. We hadn't actually made all that many, just the first week or so, given it was a cycling holiday and we wanted flexibility. 

Cancelling those hotels that had a Free Cancellation policy was no problem.

Cancelling those through Hotels.com that were paid up, with a No Cancellation policy, also went fine.  Hotels.com contacted the venues and they agreed to cancel and provide a refund.  This was great, aftercall, it was a month out.

I was disappointed that the two hotels (Basel and Dijon) pre-paid through Booking.com, refused, upon enquiry, to allow us to cancel and get a refund.  I definitely won't be using Booking.com again.

Travel troubles (1)

 Mid July, and it is looking highly likely that the trip will sadly not go ahead.

This is due to a significant and urgent medical issue that has come up.

So today some time was taken to contact both Insure & Go, our travel insurance provider, and Webjet, who our flights are through, to enquire what the process was and what information was needed for trip cancellation.

As expected, this sort of thing is never easy.